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Frequently Asked Questions

Does Pilgrimage Travel & Tours offer group fares?
Yes, we have a group department that specialises in finding the best group rates for you.

Do you offer Business and First Class net fares?
Yes, we have many business and first class net and commissionable rates available on some airlines.

Can I accrue frequent flyer miles on your fares?
Most of the airlines do permit you to accrue frequent flyer miles with the exception of British Airways.

How do I pay for my ticket?
For bookings made more than 21 days prior to departure full payment is usually due within 5 to 10 days of making the reservation. For bookings made 21 days or less prior to departure full payment is usually due within within 48 hours. However, this may differ when a special fare is in place or if an airline has a different set of rules. Our sales staff will review the payment details with you at the time of booking. Please note that all fares are subject to change by the airline without prior notice. We accept personal or agency check (allow 10 days for check clearance), certified check or money order and all major credit cards. Payment due dates are always sent with booking confirmations. To avoid any disappointment please make certain your payment is received by 3:00 PM EST on the due date. Because of ticketing volume any payments received after this time may not get ticketed. Payment can be made online or you can view and print a copy of our credit card authorisation form and fax it back to us. Please note: the authorisation form MUST be signed by the cardholder unless previous arrangements have been authorised by Pilgrimage Travel & Tours.

Is there a service fee for NON CASH payments?
Yes the cost of the Merchant fee subject to type of card.

Can I make changes prior to ticketing?
Once booked a reservation may be changed as long as it is within the ticketing option and the space is still available in the required class of service.A amendment fee may apply.

Can I make changes to the tickets once they are issued?
Some airlines permit changes without fees or penalties. Others have strict rules for changes and charge fees. Please check with your Pilgrimage Travel and Tours consultant when booking about changes after ticketing to avoid disappointment.

Can I get a refund?
Refund penalties range from $100 to non-refundable depending on the airline and the fare, however all no shows are non refundable with most airlines. Please be certain to cancel any reservation at least 24 hours prior to departure and return the tickets immediately using a courier service.

Can I obtain E-ticket receipts?
An E-ticket receipt will be sent to you via e-mail or be enclosed with your payment invoice.
back to questions

Can I have seats assigned?
Please contact us via phone, fax or e-mail and we will assist you with seating if possible.

Can I change the name for an existing reservation?
Name changes are not permitted so please ensure the name exactly matches the passenger's passport.

How long will you hold reservations?
You will be given a ticketing option date at the time of making the reservation.

Can I purchase travel insurance with airfare?
If you are making a reservation by telephone, please inform the Pilgrimage Travel and Tours travel consultant that you wish to purchase travel insurance and they will add it into the record. You may complete an Insurance Request Form online or you can view and print a copy of the Request Form and fax it back with details.

Is there a charge for ticket delivery?
Pilgrimage Travel and Tours charges a delivery fee of $11.00 for all paper tickets. There is no charge for E-tickets. We would be pleased to dispatch tickets charged to your courier accounts with prior approval.

Are there baggage limitations with your fares?
Most baggage limitations are standardised by IATA (International Airlines Transport Association) The normal free allowance for travel to Europe and beyond: two bags per person not to exceed 70lbs or 32kg each and no more than 62 ins or 168cms total dimensions each. (length + width + height). The normal free allowance for travel within the USA , Canada , Mexico and the Caribbean : two bags per person not to exceed 50lbs or 23kg each and no more than 62ins or 168 cms total dimension each. (length + width +height)
The airlines will charge excess baggage fees for any overweight. Airline policy may vary. You should advise the airline at least 24 hours in advance if you will be traveling with excess baggage or weight. If not, the airline may ask you to re-pack your bag, the item will be refused for carriage and you will be required to make alternative arrangements. Exceptions are musical instruments, electric wheelchairs, pets as baggage, sporting equipment, TV news cameras. You MUST notify the airline in advance to make arrangements for carriage of the above items.

PLEASE NOTE: All wheelchairs and mobility aids up to 66lbs or 30kgs are carried free of charge with most airlines. Please check with the airline you are travelling with to verify current regulations. Travel originating or within other countries varies by airline if not part of your International Ticket. Please consult Mission Travel Services or the airline for more specific information related to your trip. Carry on baggage is restricted to one medium size bag in addition to a purse, overcoat, raincoat, umbrella cane, crutches, bassinet, books or magazines to be read in flight. The weight and dimension of the bag is determined by each airline's policy. Please consult Mission Travel Services or the airline for specific information related to your trip.